Terms & Conditions

Inspecting Surfaces from a Normal Viewing Position Generally, variations in the surface colour, texture and finish of walls, ceilings, floors and roofs, and variations in glass and similar transparent materials are to be viewed where possible from a normal viewing position. A normal viewing position is looking at 1.5 m or greater (600mm for appliances and fixtures) with the surface or material being illuminated by ‘noncritical light’. ‘Noncritical light’ means the light that strikes the surface is diffused and is not glancing or parallel to that surface. Slight variations in the colour and finish of materials do not constitute a defect. No LED lights, flashlights or inspecting along the substrate should be carried out to avoid unrealistic expectations of the substrate.

If the concrete is determined to be “soft” or powdery after grinding it may require a Potassium Densifier to harden it before a coating can be applied. This is not included in the contract price and if required we will address with you before we commence. Additional costs will be involved.

The concrete may require a Silica Colloidal Gel to deal with excessive moisture in the slab before it can be coated. This is not included in the contract price and if required we will address with you before we commence. Additional costs will be involved.

Works under vinyl, carpet, tiles or any other type of coating over the existing concrete are subject to moisture and MOHS hardness tests before work commences on them. If these tests reveal latent conditions or damage additional works might be required and additional costs will be involved.

We require power and water and unrestricted access to the installation location. If we don’t have these, you will incur additional costs.

The client is to provide bins for rubbish removal. The coating is designed to be thin, especially the clear topcoat. If you shine a torch on it and it’s shiny then you have coverage as per Manufacturer’s recommendations.

The finished floor will look differently depending on where you stand you stand and the time of day because flakes are broadcast and fall differently based on wind, humidity and the sunlight on the floor during installation.

The coating is rough when you run your hand on it, but you shouldn’t notice this when you walk on it. This is usually caused by the aluminium oxide in the topcoat that assists with the slip resistance and can also be caused if you choose a smaller sized flake.

We do not recommend installing white floors in a garage or exterior because they will get very dirty from car tyres and show marks from wet vehicles, dog hair etc.

Epoxy floors get dirty and are designed to be cleaned with a soft brush and warm soapy water. Cleaning chemicals MUST be non-corrosive and Ph neutral or you will void your warranty.

There will be flakes left around your property in garden beds, on the driveway, on benches etc. We install approx. 5.0 million flakes onto the average double garage floor. Try as we may, we can never get them all before we leave.

Once we give your garage a new coating the new shiny line on the floor may highlight differences in height between the skirting board and slab that you didn’t notice before. This is best solved by applying a bead of silicon along the bottom of the skirting. Besser block walls sit on a bed of mortar, and I do not have a neat straight line like a skirting board. Our coating will highlight this and so this issue is best hidden with a silicon bead.

Definition of a Defect: QBCC Standards and Tolerances Guide May 2019 Section 13.5: “With the exception of exterior semi-transparent and exterior clear finishes and unless documented otherwise, coatings are defective if a large proportion (in excess of 10%) of the painted area fails by lifting, blistering, flaking or allows water penetration into the building.”

Defect retention amount is 10% of the final invoice amount. Defects will not be viewed or rectified unless balance of final invoice has been paid.

Both parties agree that all unresolved disputes will be handled by QBCC Inspectors only and their decision will be final and binding on all parties.